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US Netting

Privacy Policy & Terms of Use

Privacy Policy

National Tool Grinding, Inc. (parent company of U.S. Netting) has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.

Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, and mailing/billing address provided during checkout or when contacting us.
  • Order Information: Products purchased, order totals, and transaction details.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and browsing patterns.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand usage patterns.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders, products, and promotions
  • Send marketing communications such as product updates and promotional offers
  • Improve our website, products, and customer service
  • Analyze website usage and optimize the shopping experience
  • Prevent fraud and maintain security

Marketing Communications

By making a purchase on USNetting.com, you may receive marketing communications from us including product updates and promotions. Every marketing email includes an unsubscribe link. You may opt out at any time by clicking the unsubscribe link in any email, calling 1-800-331-2973, or writing to:

National Tool Grinding

1514 Veshecco Drive
Erie PA, 16501

We honor all unsubscribe requests promptly.

Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including but not limited to:

  • Payment processing services that handle transactions securely
  • Customer relationship management platforms that help us manage communications
  • Analytics and site optimization services that help us understand how visitors use our website
  • Cart recovery services that help us follow up on incomplete orders
  • Session recording and feedback tools that help us improve the shopping experience

These service providers are contractually obligated to use your information only for the purpose of performing services on our behalf and to maintain appropriate confidentiality and security measures.

We do not sell, rent, or lease your personal information to third parties for their own marketing purposes.

Data Sharing and Disclosure

Beyond our service providers, we may disclose your information when required by law, or when we believe such action is necessary to protect our rights, your safety, or comply with legal proceedings.

Accountability

National Tool Grinding is responsible for maintaining and protecting customer information under its control.

Limiting Collection

The customer information collected is limited to those details necessary for the purposes identified above. Information is collected by fair and lawful means.

Accuracy

Customer information is maintained in an accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information

Customer information is protected by security safeguards appropriate to the sensitivity level of the information. While we take reasonable precautions, no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Openness

National Tool Grinding is required to make information available to customers concerning the policies and practices that apply to the management of their information.

Customer Access

Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

Children's Privacy

USNetting.com is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us to have it deleted.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Handling Customer Complaints and Suggestions

Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at National Tool Grinding.

Return Policy

Our return policy lasts 48 hours. If 48 hours have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Important: Custom Products

Due to the nature of our business being custom, National Tool Grinding does not accept returns on custom items purchased from USNetting.com. Custom made products are non-returnable. This includes raw materials cut from the roll as well as custom fabricated nets or panels - anything that is ordered online by inputting custom lengths and/or widths.

In the event of a manufacturer’s defect we will willingly replace the product for the exact product free of defects. In the event of a defect please contact us at 1-800-331-2973 and provide proof of defect within 14 days of receiving the product.

Additional Non-Returnable Items:

  • Personnel Fall Safety Netting or any other fall safety devices or products
  • Lifting slings and nets
  • Rope products

To complete your return, we require a receipt or proof of purchase.

Partial Refunds (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First check your bank account again (our parent company is National Tool Grinding Inc and all charges and refunds will be displayed as such)
  2. Contact your credit card company - it may take some time before your refund is officially posted
  3. Contact your bank - there is often some processing time before a refund is posted
  4. If you’ve done all of this and still have not received your refund, please contact us

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at 1-800-331-2973 for instructions.

Shipping Returns

When shipping an authorized return product, mail your product to:

1514 Veshecco Drive
Erie, PA 16501
United States

You will be responsible for paying for your own shipping costs for returning your item unless otherwise stated by accounting. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $78.75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

By purchasing a product from US Netting you agree to abide by this Return Policy.